Delivery policy
All orders are delivered using Grab Express. To-home catering/home delivery customers will receive their orders in the evening. Customers who live in the Free Delivery area can choose to receive their meals at 7:00 pm or 8:00 pm. Customers living outside the Free Delivery area will receive their meals between 7:00 pm to 8:30 pm. The Company will inform the customers via WhatsApp or Line when Grab has picked up their orders and share with the customers the estimated delivery time. Order information such as the number of units shall be reported to the customers immediately in any case so that the customers can make the corresponding preparations for the acceptance of the delivery. The customers are not obliged to accept or remunerate surplus deliveries.
Occasionally, orders may arrive later than the time indicated. This may be caused by the Company, Grab’s system, the delivery driver has been delayed, or in the event of a force majeure. The Company will notify the customer via Line, WhatsApp, or email if their orders to be delivered are taking more time for the delivery. In an event beyond the Company’s control that results in the Company being unable to fulfill an order on a particular day, the Company will deliver the order to the customer at 12:00 pm (noon) of the proceeding day.
Cancellation policy
To be eligible for a refund, customers must cancel or modify the order on any day on the Company’s website or by notifying the Company via email (customer.support@cookerynerdscatering.com) by 8:00 pm of the preceding day at the latest. Likewise, customers who order from the seasonal or special menu must cancel or modify their order on the Company’s website or by notifying the Company via email at least 48 hours ahead.
Customers who cancel or modify their order after 8:00 pm for the regular menu will not receive any refund.
Customers who order from the seasonal menu and cancel or modify their order between 36-47 hours ahead may receive a partial refund. This will be evaluated on a case-by-case basis. However, any cancellation after 36 hours will not result in a refund.
Refund policy
Refunds are credited to customers when the Company cancels your order for any reason, except when there is a problem with the customer’s payment. The Company will notify the customer at least 12 hours ahead via Line, WhatsApp, or email of any cancellation. Refunds will be credited back to the customer’s account on the proceeding day (T).
Refunds are given to customers for cancelled or modified orders before the cutoff time of 8:00 pm of the preceding day. Refunds will be processed every Monday for customers who have ordered the 7 days meal plan (weekly plan) or 6 days meal plan. Refunds will be processed on the proceeding day for daily orders (T+1).
Full refunds are given for cancellation or modification of an order from the seasonal or special menu if the customer notifies the Company at least 48 hours ahead. Partial refunds may be given on a case-by-case basis if the customer notifies the Company between 36-47 hours ahead of their cancellation or modification of order. Refunds will be processed the proceeding day (T+1).
Note that the payment method is the same as the payment received method.